24/7 Customer Support

Have a question? We’ve got the answer. Whether you have a question about your bill or need to report an outage, we’re here to help! Just use one of the convenient methods below to get in touch with us.

Telephone You can call us directly at 1-866-876-FAST (3278) for assistance. Our customer support center is available 24 hours a day, 365 days a year. (366 on leap year!)

Email

If you prefer e-mail, you can submit an email support request to customersupport@ygnition.com. It may take 24-48 hours to receive an email response.

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3 WAYS TO SUBMIT a Payment

1. Mail a Payment

Please mail all payments to:

Ygnition Networks
PO Box 650074
Dallas, TX 75265-0074

Be sure to include your account number with the payment so that we can properly apply the payment to your account.

2. Pay Online

You can also pay online with a credit card. It's fast, easy and secure!

3. Pay in Person / Returning Equipment

If you live in Texas, we have two conveniently located offices to serve you where you may return equipment to us as well as make a payment in person. We also are able to accept returned equipment at our Phoenix, Arizona location.

Please do not mail payments to these addresses.

Houston, Texas
15603 W. Hardy Road, Suite 300
Houston, TX, 77060
Hours: Monday - Friday 8:00am to 12:00pm
Accepts cash, check and credit card payments in person.
Google map

Dallas, Texas
1517 W. North Carrier Parkway, Suite 124
Grand Prairie, TX, 75050
Direct Phone: 817-764-6816
Hours: Monday - Friday 7:30am to 1:00pm
Accepts cash, check and credit card payments in person.
Google map

Phoenix, Arizona
943 S. 48th St., #110
Tempe, AZ, 85281
Direct Phone: 480-968-1354
Hours: Monday - Friday 7:30am to 12:00pm
Sorry, no payments accepted in person. Equipment returns only.
Google map

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Mailing Address / Corporate Office

For all other correspondence, please use the following address:

Ygnition Networks
565 Andover Park West, Suite 201
Seattle, WA 98188